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Woosha!

Mike Manley Vice President of Operations

Name:

Martin Leddy

Email:

mlleddy@gmail.com

Date:

25 April 2008

Profession:

Law Enforcement (Municipal and U.S. Army)

Comments

Name:

Gerrit A. Klein

Email:

gklein@co.grant.wa.us

Date:

14 April 2008

Profession:

Deputy Sheriff / Dispatcher

Comments

Name:

Tim Jeffrey

Email:

tjeffrey@auroragov.org

Date:

4 April 2008

Profession:

Police Officer

Comments

Name:

Mark Ward

Email:

mward@ci.richmond.in.us

Date:

26 November 2007

Profession:

Detective/Richmond PD

Comments

Mike, I attended your class in Richmond, Indiana and really enjoyed your presentation. I found it very eye opening as well as entertaining. The information given was very useful. Thanks.

Name:

David Ouimet Sr.

Email:

ouimetd@cdpemail.dhs.gov

Date:

21 November 2007

Profession:

WMD Instructor

Comments

I attended the class at the Center for Domestic Preparedness in Anniston, Alabama. As a trainer, I can use the tactics and techniques taught by Mike in our Verbal Judo class to assist me in both my professional life as well as my personal life. I readily saw the application of these principles to other aspects of my life. I should have taken this course years ago; it could have saved many heartaches and headaches. Thanks Mike for the great job.

Name:

Van McAlpin

Email:

mcalpini@cdpemail.dhs.gov

Date:

21 November 2007

Profession:

Instructor, LEO Background

Comments

I attended the two day VJ class at the CDP. Your class was very informative.

Name:

Eugene V. Rossiter (Ross)

Email:

rossitere@cdpemail.dhs.gov

Date:

21 November 2007

Profession:

WMD INSTRUCTOR (CDPAnniston Alabama)

Comments

Mike: Great class. It always helps when the Instructor/Teacher believes in their program.

Name:

Tara Serrano

Email:

Serrano0823@yahoo.com

Date:

03 October 2007

Profession:

Reserve Police Officer/Counselor for incarcerated youth

Comments

I attended your class yesterday in Puyallup. GREAT class. I really felt that I learned a lot and that this is a training that I will actually apply to my job as a counselor, police officer, and my own personal life!!

Name:

Jeff Paynter

Email:

jpaynter@cityofllakewood.us

Date:

03 October 2007

Profession:

Detective/DT Instructor

Comments

Sir,
I just wanted to drop you a note to say how much I enjoyed your class.
I attended your 1 day course in Puyallup WA on October 2nd 2007. I wish that the 2 day had been available. Many of the concepts are parallel to those I have been teaching as part of our DT curriculum, and I hope to get more LPD officers through your curriculum. I especially enjoyed the presentations on mushin/no mind, the 5 step hard style and the 8 point traffic stop. I will be incorporating them into the way I do business.
I wish I had had your class before the encounter that resulted in my last citizen complaint. Your 5 step hard style would have worked much better with the difficult person than what I said, (basically, if you don't like it, hit the road jack). Thanks for the great training. I am also sending you an email for more information to submit to my command staff about your curriculum and options for getting our officers through your program.

Name:

James Hymer

Email:

jhymer3@cox.net

Date:

26 September 2007

Profession:

F and B Manager

Comments

Comments: Mike- I attended your class at Casino Az and really believe I can practice and apply your 5-step hard style when dealing with with our staff and guests. I can say that have been using at least 3 steps consistently in my own style, but am always disappointed when I don't quite reach the success I want with some situations. Your equation sounds more complete and I am anxious to put it in play to see stronger results from my staff, guests, and superiors in the "CYA" follow-up. "Mushin" is now my new mantra.
Thank you,
J

Name:

D. PRESTON

Email:

prestond1401@comcast.net

Date:

2 June 2007

Profession:

POLICE DETECTIVE

Comments

GREAT COURSE, THE INFORMATION WAS EASY TO UNDERSTAND AND APPLY.

Name:

Mark Henley

Email:

mhenley@topeka.org

Date:

04 April 2007

Profession:

Law Enforcement

Comments

Mike - Just wanted to thank you again on the great recert at Sioux City. It's amazing I can continue to learn after this many years about new things and ways of doing the job. I don't know how we ever got anything done effectively in law enforcement before this course came along. Trial and error just doesn't cut it in this line of work. With all of the danger to officers out there today coming from all directions how can any agency or officer not want this tool. Keep up the good work and WOOSHA!

Name:

Tammy

Email:

tschneid@battle-creek.k12

Date:

28 February 2007

Profession:

Special Education Teacher At Battle Creek Central

Comments

I really enjoyed the workshop/conference I attended the 19th of February. I have been trying my best to use and practice what I learned in the session. There are still days when students push my buttons and I make really bad decisions.
I have talked with my colleagues about the workshop and we would like our district to have the workshop for all staff. I only have one question. Could you tell me what WOOSHA stands for again? We only had the one day session.
Thank you again.

Name:

Richard Palmanteer

Email:

palmantr@charter.net

Date:

24 February 2007

Profession:

Security Guard-Okanogan Bingo Casino

Comments

Mike, thanks for the training, even though we didn't get the added day of training I came away with another tool to use to assist with dealing with difficult people. I plan on buying the book and reading more about Verbal Judo. Your site has some good added information as well. Good luck to you.

Name:

Scherry Scarborough

Email:

sscarborough@frenship.us

Date:

23 February 2007

Profession:

Campus Principal

Comments

I have studied your Verbal Judo tapes for law enforcement but would really like to know more about your tactical communication training program for educators. I have been able to utilize your program in my daily routine as a campus administrator and would like to better train my staff.
Scherry Scarborough
Principal, Reese Education Center

Name:

Harry Crane

Email:

hcrane801@msn.com

Date:

03 February 2007

Profession:

professional referee and umpire

Comments

I have just attended a baseball umpire training meeting where the guest speaker was versed very well on verbal judo. I am so impressed with the techniques, I would like to purchase the book. The guest speaker is a pro and college umpire by the name of Ray Leible from Midland Texas. Thanks for such a wonderful program on how to communicate effectively, especially during heated confrontations. Harry Crane West Jordan, UT

Name:

Sgt. Thomas Eckert

Email:

tleckert@co.hanover.va.us

Date:

20 October 2006

Profession:

Correctional Officer

Comments

I attended the Verbal Judo class at the Rappahannock Regional Criminal Justice Academy in October. This was and is a much needed class for all Law-enforcement. Not only will it work at work but it has worked for me at home with my 4 yr old daughter. Instead of yelling I know talk, explain, and give her options. It has worked on numerous occasions.
Thanks Mike and good luck to all who have taken this course.

Name:

David Delisle

Email:

ddelisle@clarkson.edu

Date:

23 June 2006

Profession:

Director of Campus Safety and Security

Comments

I took away from this training course, more usable information and skills than any training I have ever attended.

Name:

Trish Holcroft

Email:

trishh@townofbreckenridge.com

Date:

23 June 2006

Profession:

Operations Supervisor, Parking & Transit

Comments

WOW! What an energetic and dynamic training class Mike presented. It was content-rich, fast paced and taught me a lot of practical real-world approaches to conflict management. We only had Mike for a one-day training session and without question he left us wanting more! I would highly recommend this class to anyone, but do yourself a favor and keep Mike for 2 days!

Name:

Calvin D. Holt

Email:

cholt1@insight.rr.com

Date:

07 June 2006

Profession:

Retired Police Sergeant and Private Security Professional

Comments

I have purchased a couple of Dr. Thompson's book "Verbal Judo" and read it several times. I have also referred it to some of my officers (when I was working as a healthcare proprietary security manager) who I felt were a little weak in verbal intervention skills. Excellent information for those needing assertive communication skills.

Name:

Ida

Email:

coppermo@optonline.net

Date:

23 May 2006

Profession:

Police Officer

Comments

I enjoyed the verbal judo course with instructor Mike Manley. I will be looking forward to trying some of the techniques in the field dealing with people in different situations. Mike made the class interesting and fun. Thank you to all the instructors and of course Dr Thompson.

Name:

Paul Maiatico

Email:

Radarcty@hotmail.com

Date:

19 May 2006

Profession:

Police Officer Fredericksburg Police Dept.

Comments

In 20 years of law enforcement this is by far the best class I have ever taken. Finally a detailed lesson plan that applies to what cops do. It was both refreshing and enjoyable to attend such a fine and exciting class.

Name:

Erica

Email:

estierle@scottsdaleaz.gov

Date:

3 May 2006

Profession:

Technology Coordinator/Web Services Group

Comments

Excellent course - tells it like it is and uses realistic examples. The skills I learned can be applied both in my professional and personal life. Mike was a great instructor, and I would recommend this course to my colleagues without reservation.

Name:

K. Hudson

Email:

hudsons1@cox.net

Date:

3 May 2006

Profession:

Library

Comments

This was one of the best trainings I've ever been to. Very practical information and easy to follow script. Mike was a great teacher. I have recommended it to others. I hope you come back to Scottsdale, Arizona!

Name:

K. Pete Pietrzyk

Email:

ken.pietrzyk@us.army.mil

Date:

1 May 2006

Profession:

Evidence & Property Manager

Comments

Exceptional class on 28/29 April 2006 at Fort Bragg. I heard a lot of positive comments about Mike's class and teaching techniques from previous attendees and I'm VERY glad I finally got to attend. Although not a sworn officer, I do deal with civilian and military customers and the techniques taught by Mike will surely get a workout. I'm looking forward to my first WOOSHA! Thanks and stay safe!

Name:

Carol Huckle

Email:

huckle@clarkson.edu

Date:

4 April 2006

Profession:

Assistant to the Director of Campus Safety and Security

Comments

I was truly amazed at the course content and presentation. I have a Criminal Justice degree from SUNY Canton and have been in Security for 10 years. My husband, who is a Sergeant with 14 years of Law Enforcement experience, was offered the training BUT did not attend. I feel this course should be mandatory for all Police Officers and Security Professionals.

Name:

Keith Gillan

Email:

kag@bestdamngear.com

Date:

2 April 2006

Profession:

Customs and Border Protection

Comments

Mike,
Great class in Canton. Every LEO should have to take this course.

Name:

chris duciewicz

Email:

4duciewicz@northnet.org

Date:

2 April 2006

Profession:

deputy sheriff

Comments

Recently took the verbal judo training instructed by Mike Manley, and one word comes to mind. WOOSHA!!! Outstanding class, very informative. I would highly recommend this course to all police/security people. It really changed the way I deal with people and the way I react to situations. Mike is one of the best, hands down. Many thanks Mike for sharing your Knowledge.

Chris Duciewicz
Deputy Sheriff- St. Lawrence county N.Y.

Name:

Steven M. Young

Email:

nyoung01@twcny.rr.com

Date:

2 April 2006

Profession:

Police Officer

Comments

I am currently employed by the Gouverneur Police Department, Gouverneur, NY 13642. I took this class at the St. Lawrence County Law Enforcement Academy in Canton, NY. Mike did an excellent job. His professionalism and dedication to verbal judo along with his extensive back ground in law enforcement makes this class what it is. Mike makes this class real and shows his fellow police officers the realness of how verbal judo will help them do their jobs on a daily basis. This class is highly recommended for all police officers. Verbal judo should be a mandatory class in all Police Academies in the United States. Thanks again Mike for the training.
Steven M. Young
Police Officer
Gouverneur Police Department
Gouverneur, NY 13642

Name:

Thomas E. Taillon

Email:

ttaillon@stlawu.edu

Date:

1 April 2006

Profession:

Security Officer St. Lawrence University Canton NY

Comments

Mike, Your presentation in Canton NY March 06 was great!
Presentation was right on
I feel a fantastic new tool was given to me to aid in my service to St. Lawrence University
Thanks
WOOSHA
Tom

Name:

Mike Lee

Email:

mlee@monrovia.laclen.org

Date:

22 March 2006

Profession:

Law Enforcement - Lieutenant

Comments

I took the class in Newark NJ. My Department is so committed to the Verbal Judo concept they sent me 3000 miles away to bring back the training. Mike you did an excellent job and it will be a pleasure to recommend you to the neighboring towns as the man to teach the message.

Name:

Sonia Yageel

Email:

yageelsn@aol.com

Date:

12 March 2006

Profession:

Caseworker

Comments

I attended the verbal judo course at my place of employment with Joel Francis, and it was excellent. You pick up tips not only for your job, but for life in general. He is a good teacher.

Name:

Stuart Kirschner, Ph.D

Email:

skirschn@jjay.cuny.edu

Date:

21 February 2006

Profession:

Professor of Psychology, John Jay College

Comments

Verbal Judo is both a compelling curriculum and wonderful presentation. I wish to commend Detective James Shanahan, Chief Instructor of the Police Academy of New York City who recently joined our adjunct faculty. He is an exceptional teacher. On several occasions I have seen his presentation for the Emergency Services and Hostage Negotiations Units here at the college. It is magnificent. His use of the material can be provocative, strong and very compelling. Yet, his use of humor, asides, anecdotes and metaphors is exceptional. At times there wasn't a dry eye in the room. In a world of "typical" boring In-Service police training, Shanahan sensei is an original. I want to take this time to highly RECOMMEND the Verbal Judo program and one of its most talented instructors, James Shanahan.

Name:

Keith Sensabaugh

Email:

ketihs@lrcr.com

Date:

08 February 2006

Profession:

Environmental Health and Safety

Comments

Content is based upon sound fundamentals.
Methodology is creative and disciplined for maximum retention.
Instruction was clear, concise, consistent--excellent.
Overall, these principles could change someone's career if applied correctly and diligently.
Woosha!

Name:

Butch Garber

Email:

butchg@lrcr.com

Date:

06 February 2006

Profession:

Table Games Trainer

Comments

I did not know what to expect going into this class. I have been in the Gaming industry for over 12 years and could have used this course several years ago. The techniques and the class itself seem overwhelming at first, but Mike did a great job at making everybody comfortable. I would highly recommend this course to anyone in a profession dealing with people.
Thanks Mike.

Name:

Jerry Loeffler

Email:

jerryl@lrcr.com

Date:

03 February 2006

Profession:

Security/ Safety Training Specialist

Comments

Recently my organization had Mike come to our property to teach the Verbal Judo Instructor class. This class was impactful, to say the least. It made all of us that are in the field of security and other areas open our eyes even wider to see what we have been missing when communicating with our contacts. I have worked in security and Law Enforcement for over 10 years and have never encountered a training of this magnitude. Thank you Mike for your wisdom and expertise.

Name:

Tia Benjamin

Email:

benjamintia@oru.com

Date:

13 January 2006

Profession:

Customer Service Representative

Comments

I attended the training course Jan. 11, 2006 held in Spring Valley, NY led by the brilliant Mr. Joel M. Francis! I was very impressed by his enthusiasm and knowledge of the Verbal Judo program. Following the session, I immediately began using the practices learned together in my personal and professional life and have benefited. I just wanted to say THANK YOU!

Tia Benjamin

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