Name:

Beth Kiser

Email:

mamamoocow042370@sbcglobal.net

Date:

28 November 2005

Profession:

Homemaker

Comments

I have a friend who is a school bus driver. He is the one who directed me to this site and together we are ordering a few books. I hope they are as informative as they are said to be. With him being a bus driver for elementary as well as middle and high school, he has encountered many situations that will, I'm sure, be repeated in one way or another and he is looking into non-physical defusion of tense situations. Thanks for making this available to the public.

Name:

DANIEL SULLIVAN

Email:

JSULLI157@AOL.COM

Date:

22 November 2005

Profession:

POLICE OFFICER

Comments

JIMMY SHANAHAN IS A GREAT INSTRUCTOR. I TOOK HIS CLASS AT THE NYPD ACADEMY, CIC COURSE 2003 AND AT THE JUVENILE CORRECTIONS IN SEA GIRT NJ (NJSP ACADEMY). PLEASE TELL HIM I SAID HELLO AND HAVE A GREAT THANKSGIVING. IF HE GETS A CHANCE ASK HIM TO E-MAIL ME AT JSULLI157@AOL
THANK YOU
DANNY SULLIVAN MIDDLETOWN NEW JERSEY

Name:

Billy R. Hollis

Email:

psmith@co.guadalupe.tx.us

Date:

25 October 2005

Profession:

Juvenile Corrections Training

Comments

Mike,
I just wanted to thank you again for the excellent training course you provided to TYC in Austin, Texas on October 18-20, 2005. In my 15+ years in corrections training (both adult and juvenile) Verbal Judo is, by far, the most effective method of verbal intervention I have seen and used in the field. I truly believe that it has, and will continue to assist our staff in dealing more effectively with potentially volatile interactions with youth and improve officer safety to a significant degree.

Again, thanks for a job well done!

Regards,
Bill

Name:

Paul Smith

Email:

psmith@co.guadalupe.tx.us

Date:

29 September 2005

Profession:

Assistant Juvenile Detention Superintendent

Comments

Enjoyed your training at the TJPC and TJDA conference in Austin, TX. I am very interested in getting some more training for our facility and other departments and facilities in our area. I will be contacting you after I have contacted all the Administrators in the area.
Thanks again for a very informative and entertaining class.
Paul Smith
Assistant Juvenile Detention Superintendent
Guadalulpe County, Texas

Name:

Ted

Email:

wolfman20998@yahoo.com

Date:

9 August 2005

Profession:

Security LT at Casino

Comments

It's a great site. I took a verbal judo class at Colusa Casino about two years ago and it was great.

Name:

Steve Torosian

Email:

st@cisunix.unh.edu

Date:

9 June 2005

Profession:

FDA analyst

Comments

Mike is an excellent teacher and performer - is there a difference? It has been a month since I attended his course and I purposefully waited to assess and comment on the material and the experience. Verbal judo has impacted my life. I assess my attitudes and demeanor more effectively and I have "calmed down" in tense or conflictive situations, looking for a solution that works for everyone. Yes I still read the book and review the materials and I have successfully applied verbal judo in my personal life as well.
Great course for everyone.
Thanks Mike.
Steve Torosian

Name:

Pat Alcock Lefler

Email:

jerseygal1@msn.com

Date:

7 June 2005

Profession:

Government Manager - Deputy Director

Comments

I have been working with Mr. Manley for the past 3 years on a Verbal Judo course that has been specifically designed for my government Agency. I have been and continue to be impressed with Mr. Manley and his ability to learn about our Agency prior to teaching the course. As with many government agencies, ours is no different in our specific use of abbreviations and talk in code. Mr. Manley "learned the FDA" in order to teach the FDA and it has had a great impact on his teachings and on the students. It has made him a more effective and credible government contractor. I am often present on many of the trainings, as I provide the agency policy and answer necessary questions. Each time Mr. Manley gives his presentation, I learn something new. He is passionate about his teachings and is an awesome instructor. He is well respected by our Agency personnel.

Name:

Angela LaRue

Email:

planetfrogmore@yahoo.com

Date:

1 June 2005

Profession:

security officer

Comments

Took the course at Indigo Run/Hilton Head S.C.
have been able to successfully apply what I learned, on and off job...truly becomes a part of your personality...thank you, Mike Manley, it was a pleasure to be in the class, 2 days that impacted a wave of thoughts that wash over me every time I get it right.

Name:

Tom J. Wickman

Email:

Tomw@townoffrisco.com

Date:

22 May 2005

Profession:

Police Chief

Comments

A very practical approach to relating to the community we serve. Mike's insight and humor made the course enjoyable. We now use the 8 step "kata" and the officers see it's importance. I discussed the class with our town staff and we are bringing Mike back for another class. I would recommend this class to all agencies.

Name:

J Coletta

Email:

jnc1@adelphia.net

Date:

10 May 2005

Profession:

engineer

Comments

Mike,
Thanks for the great course in Wakefield!
I'm already deep into the KATA.
Best of luck
John

Name:

Mark R. McClain

Email:

mnbmcclain@comcast.net

Date:

11 May 2005

Profession:

FDA, CSO, Pharmacist

Comments

Hi Mike,
I really enjoyed the course and your forcing us to use the skills in the 8-step tactical empathy interviewing and the 5-step process with the ERPP concepts. It will help me in every relationship and I wish I could have known these techniques sooner when I had trouble with a former boss and subordinate at the same time that were wimps.
My brother-in-law, Robert Chung (Manhattan North that you probably worked with at one time or another), said the course was really good for him too in doing all you can verbally before having to use force.
I will keep using these techniques with the tougher clients like dietary supplement, device manufacturers or farmers since the drug company folks are usually very cooperative. For those angry pharmacy patients that are whacked out or ill it will help me there too while medication counseling with the open-ended verification questions.
Thanks for the voracious, energetic presentation and great role playing! You were great with those introverted scientists.
Best regards,
Mark

Name:

M Colletta

Email:

scallywag911@yahoo.com

Date:

23 April 2005

Profession:

Dispatcher

Comments

Great course with excellent delivery. I look forward to reading the book and putting into practice everything we learned. Thank you for showing me how to make my life and job easier and keep us all a little safer and saner.

Name:

John McArthur

Email:

jmcarthur2004@yahoo.com

Date:

22 April 2005

Profession:

Police Officer

Comments

Mike,
Your class was outstanding. I picked up several things that I had forgotten from the academy. I also picked up some things that I will encourage the rest of our department to adopt. I also recommended the class to some of my friends in the business community.

Thanks again.

Name:

C. Jackson

Email:

christopher.jackson@cdps.state.co.us

Date:

22 April 2005

Profession:

investigator

Comments

The class was great. I don't have the words to describe how important this training is to every law enforcement officer. Being a physical guy, I have always put more importance on officer survival, fitness, arrest control, etc. The one day class with Mike has caused me to completely rethink my philosophy. With Verbal Judo, any cop can learn to get compliance without getting sweaty.

Name:

Howard G. Semey

Email:

howard.semey@ora.fda.gov

Date:

15 April 2005

Profession:

FDA Entomologist (Filth and Sanitation Specialist)

Comments

Mike, your presentation of Verbal Judo was wonderful!  The training was always interesting, to the point, and witty.  It's got to be the most useful seminar I've ever attended.  Every goal set for the course was achieved.  Thanks for giving us FDAers a method to do our job more efficiently and to better insure our own safety.  For that my wife also thanks you.  WOOSHA!

Name:

R. Stovall

Email:

rstovall@ora.fda.gov

Date:

14 April 2005

Profession:

FDA Analyst

Comments

I'm in the class this week. It's kind of tough, but my group and I are trying to master the Verbal Judo. Woosha!

Name:

Rod Combs

Email:

rcombs@ora.fda.gov

Date:

14 April 2005

Profession:

Investigator/ U.S. Food & Drug Administration

Comments

The skills that Mike is able to offer are incredible for both my work with the Agency and how to conduct my personal life in a much more harmonious way. I will definitely be using the methods and skills he has taught me to better approach the obstacles life offers me on my everyday basis. Thanks Mike!

Name:

Dan Eisenbrey

Email:

deisenbrey@ora.fda.gov

Date:

13 April 2005

Profession:

CSO

Comments

Great course....thanks Mike

Name:

Jack Ledford

Email:

ta-gra-madras@att.net

Date:

6 April 2005

Profession:

Security Officer

Comments

Mike,
As a retired Police officer I have taken many courses and attended many seminars. I can honestly say your class was the most informative and useful I have ever taken. Thanks for sharing your expertise and knowledge to make our job a lot easier.

Name:

Charles Metropolis

Email:

metrofamily@hargray.com

Date:

30 March 2005

Profession:

Security Patrol Officer

Comments

Mike, your presentation of the Verbal Judo methods was dynamic, clear and powerful! Your two-day course literally flew by. Woosha! Kudos and thanks to Dr. Thompson for this breakthrough in communicating and dealing with others. I'm excited, and have already had opportunity to apply it with amazing results. It works almost like magic! My wife and I have 9 kids, and I can see this way of doing things making our family environment much more agreeable and enjoyable for everyone (it already has, just one day after the course!). I only wish I had learned it years ago, for their sakes. And it may well prove to save my life and others' in future law enforcement situations.

So I'd like to thank you, sir, for your professionalism, your dedication, and your ability to share this "gentle way" so effectively with your students. I feel I have learned from a true master, NYPD style.

Most sincerely yours,

Charles Metropolis

Hilton Head Island, SC

Name:

Jim Martin

Email:

cweston@providenceri.com

Date:

9 June 2004

Profession:

Sheriff's Deputy, Vanderburgh Co., IN Sheriff Office

Comments

I attended Mike's training last month in Jacksonville, Florida. The class was much more than I expected. I enjoyed it very much and highly recommend it. In fact, yesterday June 8, 2004, inmates in our Detention Center started a fire in one of our cells. This fire resulted in the total evacuation of our jail. We moved over 400 inmates, during the ordeal, in a 7 minute time period. During that time, I was tasked with setting up the temporary jail for the most dangerous inmates in an open convention hall. Needless to say, I used my verbal judo techniques several times, all of which were successful. The bottom line, we were able to contain agitated, violent inmates with a very little amount of force and a lot of verbal judo. During the 12hr. ordeal, no one escaped and, more importantly, no one was hurt and we all went home that night. Thanks, Mike, for giving me the tools.

Name:

Carl Weston

Email:

cweston@providenceri.com

Date:

30 May 2004

Profession:

Police Officer

Comments

I attended the Verbal Judo Train the Trainer session in Jacksonville, Fla. I was impressed with Mike's knowledge of the content, and his ability to present it in a manner that kept the student's attention throughout a long day. I am most impressed with what I believe is his desire to see the police profession brought back to the height of professionalism. I believe that Verbal Judo, when taught in conjunction with other vital tactics, can help almost any officer fulfill his or her promise and oath to earn and keep the public trust.
Thank you.

Name:

La Rita Best

Email:

ldodson64@hotmail.com

Date:

13 May 2004

Profession:

Protection Officer for NGA

Comments

I enjoyed attending this course. It was very informative and I learned a lot. This should be a mandatory course for ALL law enforcement and for people who deal with the public in their work place.

Name:

Jeff Good

Email:

jeff.good@co.ramsey.mn.us

Date:

12 May 2004

Profession:

Corrections

Comments

The Verbal Judo train the trainers course I attended in April was great. I feel this class really solidifies what good officers have been doing all along. It offers a unique way to present the training material to officers using a common sense approach. I can't understand why anyone would not want to make there job easier, especially in corrections where what comes out our mouth is our main tool which can help or hurt you.

Name:

Sue Moriarty

Email:

smoriarty@bftechcs.com

Date:

6 May 2004

Profession:

Human Resources

Comments

The class was very helpful on a personal and professional level. We hope to put more employees through the course.

Name:

George Nowak

Email:

gzn@vniles.com

Date:

6 May 2004

Profession:

Code Enforcement Supervisor

Comments

The best seminar I've attended. I wish it was available to me 25 years ago when I started in code enforcement.

Name:

Bryan Reicks

Email:

bryan.reicks@doc.state.ia.us

Date:

6 May 2004

Profession:

Trainer for Iowa Dept. of Corrections Academy

Comments

I attended the Verbal Judo instructor training conducted in Sioux City in April 2004. In the hundreds of hours of training that I've attended, I would place Mike Manley on my list of excellent instructors. He's very passionate about his course and has the credibility to back it up. I'm looking forward to implementing the material into our correctional facilities.

Name:

Roy Snyder

Email:

rps109@yahoo.com

Date:

5 May 2004

Profession:

Police Officer Town of Shawangunk PD

Comments

Mike, I had a great training experience in Iowa. Your method of instruction is admirable. I learned a lot, and feel I've become more effective at work. The five steps are the key and they never see it coming. Thanks again, I'll be in touch.

Name:

Mark Holley

Email:

mark.holley@utsouthwestern.edu

Date:

3 May 2004

Profession:

Police Lieutenant

Comments

I recently attended the Verbal Judo Instructor's Course offered at the Sioux City Police Department's Regional Training Center. This course is one of the best courses I have ever attended. The material is truly life changing if you apply it . The instructor, Mike Manley, believes in the material and it shows. I especially enjoyed the many examples given that illustrated the material. I highly recommend this course to all law enforcement officers.

Name:

Mark Henley

Email:

mhenley@topeka.org

Date:

3 May 2004

Profession:

Police Sergeant

Comments

Just finished the instructors course and finally, after 26 years of police work, here is a system that can effectively pass a way of working on to the new guys coming into the job. As an FTO and field training supervisor I have been trying to help others learn to do this job for almost twenty years and had mixed results getting it across. Now I can take even those "experienced" officers who won't believe it can work and show them not only why it will, but explain what it does for them. How have we operated over the years without this? I can see where this will give the "problem children" a reason to avoid the conflict rather than cause it. And it truly brings home the fact that the BOTTOM LINE IS FOR EACH OF US TO GO HOME SAFELY AT THE END OF THE SHIFT. I can hardly wait to start working with the officers on our department in order to make a difference.

Name:

Jae Steward

Email:

jsteward7@hotmail.com

Date:

19 April 2004

Profession:

Corrections

Comments

Thanks for a great class. Hope to be in a refresher course in the future. Take care, Officer Steward Napa County Corrections

Name:

Jennifer Mindedahl

Email:

ajpmin@swbell.net

Date:

16 April 2004

Profession:

Police Officer

Comments

By far the best and most useful training I have attended in my entire career. Great presentation and superb content. I especially appreciate that I can use this information in my personal life as well as my professional career. Thanks Mike! I cannot wait to attend another class!

Name:

Sheila Dunkelberger

Email:

dunk@arctic.net

Date:

26 March 2004

Profession:

City of Unalaska (Parks, Culture,& Recreation)

Comments

Hello Mike,
I had your class on March 24 & 25, 2004. I learned a lot about attitude and how you can not change other peoples. I also learned a lot about myself and that I need to make a few changes and how to do that.
Thanks a lot
Sheila Dunkelberger

Name:

Kirk Peterson

Email:

kirk.peterson@unisea.com

Date:

26 March 2004

Profession:

Manager, SeaFood Processing Plant

Comments

Mike: The 3/24-3/25 Verbal Judo class you conducted in Unalaska, Alaska was fantastic!!
Great content, expert delivery, and never boring or lacking in speed. The diverse use of Law Enforcement examples as well as civilian examples was very good. I am a manager for UniSea, Inc., but also involved in the Police Reserve Program for the Unalaska Dept. of Public Safety. As a result I believe I received double instruction. Great Job! Loved the "New York" flavor you brought to the class.
Regards,
K. Peterson

Name:

Clarence Lear

Email:

clear@capemaycity.com

Date:

18 March 2004

Profession:

Sergeant, Cape May Police Department

Comments

I was so impressed with this course that I recommended to our Chief that this be mandatory training for everyone in our agency. Incredible presentation with an excellent and effective instructor. Much thanks.

Name:

Jim Longo

Email:

jvlongo@mac.com

Date:

16 March 2004

Profession:

Police Officer in Training (SLEO Class II)

Comments

I attended the class today and it was excellent. Mr. Manley presented the information very well. The techniques he went over were so simple it made you wonder why you didn't think of it before. I plan to use these techniques in my career and my personal life as well. Thanks again Mr. Manley, what a great piece of information to know.

Name:

Steve Carroll

Email:

steve.carroll@sbcglobal.net

Date:

07 February 2004

Profession:

Police Officer

Comments

This course is an excellent one to take even if your department will not send you. I took this course on my own Feb. 2 and 3 this year and it was probably the most beneficial training I have ever attended. Mr. Manley is very knowledgeable in Verbal Judo did a great job presenting it to us.
WOOSHA!

Name:

T.C. Brown

Email:

tcbphoto@msn.com

Date:

06 February 2004

Profession:

Corrections Officer - Federal

Comments

I took this class at FCC, Florence, CO in 2003. It was fantastic and is applicable to all professionals who deal with the public or those taken out of the public.

Name:

Robert Tidwell

Email:

bob.tidwell@clark.wa.gov

Date:

26 January 2004

Profession:

Sgt. Custody Officer

Comments

This type of training was a long time coming. I have been with Clark Co. Sheriff for 25 yrs.
Too bad this training was not around 25 yrs ago.
Excellent class! I would recommend to all Law Enforcement.

Name:

DAVE CALHOUN

Email:

dave@mrredline.com

Date:

23 January 2004

Profession:

CUSTODY OFFICER

Comments

Your class on 1/21/04 and 1/22/04 in Vancouver Washington for the Clark County Sheriffs Office was very informative and very enjoyable. I came to law enforcement with a background in sales, and it amazed me how similar they are. Your class will be helpful in my future dealings with citizens and inmates, and I will practice these steps so they become habit. Thanks for your time and good luck in your teachings.

Name:

Jan S.

Email:

sstyuglr@aol.com

Date:

23 January 2004

Profession:

Law Enforcement

Comments

Took the 2-day class of Verbal Judo in Vancouver, WA and was so very impressed with the communication style taught by Mike. It was informative, made sense, gave cause for introspection and can be a great tool to learn and put to very effective use. The enthusiasm and belief in this program was well conveyed during the course by Mike and could well be applied to any communication area. I thoroughly enjoyed the class. The advance announcement of "Showtime" will remind me of the tools learned.
Thanks, Mike

Name:

Becky Milliner

Email:

ramcatluvr@juno.com

Date:

23 January 2004

Profession:

Sheriff's Support Specialist II

Comments

This was a very informative and life-changing course for me. I found things I could use in dealing with difficult civilians over the counter in criminal records to dispel argumentative customers and diffuse anger from them as well as keep my own in check. In addition, I found information I could use in my own 27-year old marriage to help dispel communication problems that kept cropping up time after time for all these years. Wonderful course and I give it an excellent rating. The only thing I regret about it is that I didn't have the information it gives to use in helping raise our son--some things would have been done differently. Great course and I give it an A+. Thank you, Mike!

Name:

Paul V. Muffuletto

Email:

alivenkikin2@msn.com

Date:

07 January 2004

Profession:

Security Officer

Comments

I participated in your Verbal Judo training course on December 15 and 16, 2003. I have had about a half-dozen incidents to deal with (through 12/31/03) and I have not had to go beyond step 3 of the 5-step program.  I actually used steps 1, 2, 3, and 5 of the 8-step.  I thought it was just amazing how easy it was to get the words out with confidence behind it.
(Oh, OK, that is after the first 3 times).  Thanks for giving me these new tools and showing me how to use them!
W - Wise
O - Officers
O - Observe
S - Showtime
H - However
A - Agitated

Thanks again, Paul

Name:

Brad Orletsky

Email:

Treepuncher@hotmail.com

Date:

16 December 2003

Profession:

Emergency Medical Technician

Comments

Being one of the more senior EMT's in the company that I work for I didn't think that there was much more to learn about my job. Mike proved me wrong, very wrong. His energetic approach to teaching and years of real world experience made the class a great experience. My only complaint is that I wish the class was longer! During the class I constantly found myself thinking back to past personal experiences and how I could have handled them differently and provided my customers with a better product.

I would highly recommend this class to anyone who deals with other people in their workplace "Everyone".

Thanks Mike
Brad Orletsky
NREMT-B

Name:

Roy Weiss

Email:

rweiss123@yahoo.com

Date:

16 December 2003

Profession:

Manager On Duty

Comments

Mike,

Loved the class ! I am sure it will help with my everyday duties as MOD at Casino Arizona. I'm looking forward to attending any additional training offered by you. Thanks again, Roy

W - without
O - overreacting
O - overtly
S - silence
H - harmful
A - adversaries

Name:

Dan Barber

Email:

danba47@cox.net

Date:

16 December 2003

Profession:

Security Officer

Comments

The course was very informative. It will be helpful in the work place.

When I first heard of the verbal judo. I thought what is this garbage? Now I can see that it will be very useful.

    Security Officer

Dan R-18

Name:

Rufino Garcia

Email:

Ruffino.Garcia@Baltimorepolice.org

Date:

25 November 2003

Profession:

Police Sergeant

Comments

This course was given during an in-service training class and was very well received. I spent six years in Internal Affairs Division and believe this course can reduce the amount of complaints that come in to the department. Looking forward in taking an instructors course.

Name:

Robert Gutkin

Email:

rgutkin@gutkin.org

Date:

24 November 2003

Profession:

Golf Professional, Hypnotherapist

Comments

My business is words - using words to create images in my clients mind for the purpose of achieving a set behavior - what Mr. Manely calls voluntary compliance. The five step system is clear, purposeful and effective. It adds muscle to my words. The use of the information is only limited by your imagination. I will practice this form of Judo. Thank You

Name:

Anthony Roberts

Email:

aroberts872@msn.com

Date:

12 November 2003

Profession:

nys court officer recruit

Comments

I RECEIVED THE TRAINING ON MONDAY AT THE NYS COURT OFFICER ACADEMY. THE INSTRUCTOR WAS GREAT AND I VIEW VERBAL JUDO AS A TOOL FOR LIFE.
I THANK YOU ON BEHALF OF MY CLASS.
CORDIALLY,
COURT OFFICER ANTHONY ROBERTS

Name:

HOWARD UHRIG

Email:

HOWARD.UHRIG@SAVANNAH.CHATHAM.K12.GA.US

Date:

17 October 2003

Profession:

SCHOOL RESOURCE OFFICER

Comments

I JUST FINISHED VERBAL JUDO-TRAIN THE TRAINER AND AM LOOKING FORWARD TO TEACHING IT TO OTHER LAW ENFORCEMENT OFFICERS.  THANK YOU FOR MAKING IT AN INSPIRING WEEK AND MAKING THE PROFESSION SAFER.
  WOOSHA

Name:

Scott Johnson

Email:

SLJ619@aol.com

Date:

14 October 2003

Profession:

Police Officer/Port St Lucie, Florida

Comments

Hey Mike~!

A HUGE thanks for the incredible class in Jacksonville Florida last week! You opened my eyes to a whole new way of doing business in the streets...in a sense you've given me a "roadmap" to stay safe and keep me out of trouble on BOTH ends of the spectrum. My deepest gratitude to you and Dr. Thompson for bringing this to life for us.

Stay safe in your travels and will keep you, your family and "Doc Rhino" in my prayers.

thanks again-

Name:

Mark Klinke

Email:

Herrklinke@hotmail.com

Date:

11 October 2003

Profession:

Law Enforcement, Municipal PD

Comments

13 years ago this course saved my career when I attended the "train the trainer" course from Doc Thompson.  I recently attended my first re-cert by Mike Manley and can now credit this program with  undoubtedly saving the careers of others as I bring it back to my agency.
This isn't some PR-24 buy-back program in favor of nerf bats.  It's the true essence of what we do every day, contact people, and how to do it professionally and safely.  If you don't learn at least 10 new officer safety lessons in this course, you were either asleep or not listening.

Name:

Chamila Bejar

Email:

piratear@comcast.net

Date:

10 October 2003

Profession:

patrol officer

Comments

I just finished taking my final for verbal judo instructor.  I just want to thank you for being such a great instructor and making it so real to apply to everyone and anyone.  Thanks again!

  YOU ARE THE MAN!!!!!

Name:

Annette Rivers

Email:

annette.e.rivers@us.army.mil

Date:

03 September 2003

Profession:

supply sergeant; gate guard

Comments

I would like to express that I have enjoyed the verbal judo class given at Fort Meade, Maryland with Mike Manley it was very precise and I have received a greater understanding in communicating with others when there is a dispute. It has been a great class and I would like to thank Mike Manley.

Name:

Patsy Benefield

Email:

pbenefie@ora.fda.gov

Date:

24 July 2003

Profession:

Program Support Specialist/FDA/Chicago, IL

Comments

Great class. Not boring.  Techniques can be used in the office as well as at home.

Name:

Larry Stringer

Email:

lstringe@ora.fda.gov

Date:

25 July 2003

Profession:

Consumer Safety Officer

Comments

Mike,

Thanks for a great course.  I look forward to using the techniques you taught whenever I am presented with a life situation where I need to generate voluntary compliance.  Although I only took the class yesterday, I have already started practicing with my sons and daughter and I can't wait for the opportunity to use it on the job. 

Thanks again,

Larry

Name:

Fred Lochner

Email:

flochner@ora.fda.gov

Date:

14 July 2003

Profession:

FDA Investigator

Comments

Great course.  Your knowledge of how we do our job and your delivery of the information were impressive.  Now I need to practice these techniques so I will be ready to use them when I run into problem situations.

Name:

Mark E. Parmon

Email:

mparmon@ora.fda.gov

Date:

11 July 2003

Profession:

Consumer Safety Officer

Comments

Hi Mike,
I just wanted to say thank you for a great, insightful class.  Your animated presentation style really kept our attention for such an important topic as Verbal Judo.

Although I have not had too many difficult inspectional situations (yet!), I'm glad to have this kind of knowledge in my background now.  I'm looking forward to putting it to good use.

Thanks again,
Mark

Name:

Russ Macaluso

Email:

macaluso.rcss@verizon.net

Date:

8 July 2003

Profession:

Senior Deputy Probation Officer

Comments

Mike,
I really enjoyed your training the trainer course last month in West Sacramento. I learned a lot.
Thanks Again

Name:

Marie Haverland

Email:

marieh@ppmhc.org

Date:

7 July 2003

Profession:

Corporate Trainer

Comments

Mike - I would just like to say that I thoroughly enjoyed taking your Instructor Certification Course last month.  You are an excellent instructor and made the class very interesting and fun.  Everywhere I go now, I'm thinking "Verbal Judo"!  I am very anxious to teach it to our staff.  I hope I will do it justice!  Thank you!  Marie Haverland

Name:

Blake Barnes

Email:

blake_barnes@co.washington.or.us

Date:

3 July 2003

Profession:

Deputy Sheriff

Comments

I just recently attended the verbal judo instructor course in Sacramento Ca. I thought that the class itself was awesome, and Mr. Manley was a great teacher. He was able to present a very engrossing topic into a more easy way to comprehend the information. I learned a great deal, and if I am able to impart this same knowledge onto the other members of my department I will be glad. As Mr. Manley stated if some officers were equipped with this information early on in their careers then maybe it just may have saved their lives.

Name:

Yvonne Wood

Email:

ywood@ora.fda.gov

Date:

3 July 2003

Profession:

Pharmaceutical Chemist

Comments

I attended the Verbal Judo workshop in Philadelphia, PA from June 19 - 20, 2003.  I enjoyed the class and look forward to incorporating the teachings into my private as well as professional life.
Thanks again for a phenomenal class! :-)

Name:

Jerry L. Mann

Email:

verbaljudomann@hotmail.com

Date:

29 June 2003

Profession:

Law Enforcement / T.C.S.O. Perry Fl

Comments

I enjoyed your course Mike. When I returned back to work after the Verbal Judo course, I started using it on the streets. It has made a HUGE difference in the way I see and listen to people, AND the way they see me in just a short period of time. I can't wait till I get myself prepared to start instructing Verbal Judo because I truly believe in the power of words.  Thank you, Jerry.

Name:

John Burns

Email:

johntburns@yahoo.com

Date:

27 June 2003

Profession:

Law Enforcement

Comments

I wanted to thank Mike once again for a very informative and enjoyable week of training. I will very much enjoy the challenge of teaching to the high standard that you presented us all with.
Thanks
John

Name:

Steven L. Carter

Email:

scarter@ora.fda.gov

Date:

25 June 2003

Profession:

USFDA Supervisory Investigator

Comments

I attended the June 19-20,2003 Verbal Judo Course in Philadelphia and was highly impressed. Verbal Judo has provided some of the investigators under my leadership the communication skills that they have been lacking for such a long time.  However, I do recognize this one thing...that like anything new and useful, you can't get good at it unless you put it to use.  In my earlier years (I mean in my youth), I was a student of the martial arts and while in South East Asia on a military tour, I undertook learning 'Lotus', which is kin to Tae Quon Do.  My instructor (who I only came to know as 'Teacher') imparted in me a wisdom that to this day I have never forgot. You see, as a youngster, I was so interested in moving past the exercises and into the heavy stuff, you know, like the important katas, that I almost omitted the most important lesson. You see, I wanted to be quick and agile, and move into the 'big kata' stuff like Bruce Lee, but then something happened. 'Teacher' pulled me aside and said these powerful words of wisdom which I have shared so many times with others and now impart to your reading audience. Teacher said, "Practice execution, speed will come! Practice execution...speed will come."  And so today, as I reflect upon the lesson, the 'katas' of verbal judo, which were taught by you, I remember 'Teacher'. The lesson of 'Teacher' still echoes in my mind. And so it is also true that we who undertake this lesson of verbal judo must now put it into practice. We must practice executing what has been taught, otherwise, we would have missed a very valuable life lesson.  The art of communication, like the art of martial defense does not come without effort. And, in the words of Og Mandino, "In all human affairs, there are efforts and there are results. And the strength of the effort is the measure of results. Gift, power, materials, intellectual, and spiritual gifts are the fruits of our labor. They are the thoughts completed, objects accomplished and visions realized." And so I say to you, Mike Manley -- the 'Teacher', thanks for the life lesson.

Name:

C. Sue Thomason

Email:

sue.thomason@fda.gov

Date:

3 June 2003

Profession:

Small Business Technician, US Food and Drug Admin

Comments

I thoroughly enjoyed Verbal Judo.  Although I am not an inspector, I do interact with regulated industry on a daily basis. Occasionally our office conducts on-site visits requested by firms and we conduct face-to-face meetings and training sessions.  I feel more confident that I will be able to handle any situation that may arise. 

I would have preferred a full two days devoted to Verbal Judo and a day devoted to Situational Planning.  Due to time constraints, we were not able to review all of the plans prepared by the teams.

Name:

Karen Daugherty

Email:

kdaugher@ora.fda.gov

Date:

2 June 2003

Profession:

Consumer Safety Officer

Comments

Thanks, Mike, for reminding us all of the need for effective tactical communication, and for showing us the tools necessary to carry it out. Great material, and great presentation!

Name:

Star Johnson

Email:

TJohnson@ORA.FDA.GOV

Date:

2 June 2003

Profession:

Consumer Safety Tech.

Comments

Wonderful class and teacher.  I enjoyed all the examples/experiences.  This class will be very helpful when taking consumer complaints and dealing with a pre-teen daughter.

Name:

Ralph J. Gray

Email:

rgray@ora.fda.gov

Date:

2 June 2003

Profession:

FDA/Compliance Officer

Comments

As I promised I wanted to write to offer my comments on this past week's course.  I was the large Caucasian student at the back of the room.

Now I believe I fit into the difficult person category (if I can only choose from the three) and took a cynic's curse into the course.  I found my expectations were unfounded and the course was one of the most useful I have had regarding communication and interpersonal relations.  Thank you.

I found the verbal judo course offers valuable tools that if used properly and always, will have a positive impact on the work I do and this Agency attempts to accomplish.  I finished reading Dr. Thompson's book this weekend and found it a great read.  It really is well put together with some excellent information. The book augmented the course learning greatly. 

That is all the laudatory general comments I have but I do have some other items regarding the class and training event:

- I would have liked the verbal judo section to be longer and even more detailed.  Not that the section of the two day training you did not teach (situational planning) is not good info but it won't be used on a daily basis and doesn't need to be kata.  With no offense meant toward Mr. Hoffman or his program, that could have been a video with the written materials, while verbal judo practice and more detailed exposition would have been much more useful.
- If we would have had more time I believe the book tools and information could be enveloped into the course at a greater level.  In fact, while this is not the style of course you presented, I think this could be an even more challenging and exciting course if forearmed with the information from the book.
- My own anecdote regarding the Law & Order television show.  I love the show however many years ago in the early seasons they had a show dedicated to a criminal case involving pacemaker leads killing people.  In the trial portion of the show the "FDA Investigator" was testifying and under cross examination questioning responded at one point "I'm a regulator not law enforcement".  That grated at me at the time and thought of it during the class exposition of the fact FDAers ARE law enforcement.
- Last comment I promise...I thought this particular class picked on "rednecks" a bit too much.  I think the use of rednecks in examples was a way to use the most PC as possible stereotype and not offend people.  While not really offended I was a bit uncomfortable when the reference kept being made.  Just something to consider...

Again thank you for the class,

Ralph J. Gray

Name:

Barbara J. Breithaupt

Email:

bbreitha@ora.fda.gov

Date:

30 May 2003

Profession:

Consumer Safety Officer

Comments

The Art of Representation, representing my agency to a contact individual AND the contact individual to my agency, clarified what I intuitively knew to be a primary function of my job.  What I didn't understand, before the course, was the importance of keeping the exchange effective by eliminating my presence in the process.  The focus remains on compliance with the regulations and safer products.

Thanks for the specific strategies and suggestions for integrating the principles into all aspects of personal and professional communication and relationships.

Name:

Blake Jensen

Email:

bjensen@ora.fda.gov

Date:

26 May 2003

Profession:

Investigator-- U.S. Food and Drug Administration

Comments

I recently attended a Verbal Judo course taught by Mike Manley. I was pessimistic before the course, and thought it would be really corny. I was completely wrong!  I enjoyed the course immensely.  I have already finished reading the book, and I find myself using the Verbal Judo tactics everyday (at work and at home).  Mike made the class entertaining, and I was glad that my Agency decided to send us all to the training.  Thanks.

Name:

Stephen Beekman

Email:

sbeekman@ora.fda.gov

Date:

19 May 2003

Profession:

CSO, FDA

Comments

Thanks for the course (May 8-9, in Dallas), there were several of us that enjoyed it and will find it useful in our careers. These techniques are simple to understand and part of a logical flow of conversation. Hopefully we will be able to get a refresher course next year.
On a sidebar, I recently used verbal judo to settle a situation in which a home inspector denied responsibility for missing roof damage during his inspection. He since agreed to pay for half of the repairs.

Name:

Liz Gonzales

Email:

egonzale@ora.fda.gov

Date:

19 May 2003

Profession:

Microbiologist with the Food and Drug Administration

Comments

Mike, You put on an excellent presentation. I am glad that FDA has decided to train all of the CSO's in Verbal Judo. Even though I am a lab rat, I found the information useful for everyday life. Thank you.

Name:

Lori Medina

Email:

lmedina@ora.fda.gov

Date:

19 May 2003

Profession:

FDA Investigator

Comments

I thought the training was excellent in that I have gained the tools necessary to listen, control, and diffuse situations using tactical empathy. Great skills taught. I wish it would have been longer!!!

Name:

John Billington

Email:

john.billington@ci.minneapolis.mn.us

Date:

9 May 2003

Profession:

Police Officer

Comments

Thanks again for the good refresher, Mike!  If we put Verbal Judo into our SOPs nation-wide, it would be win-win for everyone.

Name:

John Niedzwiedzki

Email:

jdniedzwiedzki@uspis.gov

Date:

22 April 2003

Profession:

US Postal Inspector

Comments

Agent Mike, FDA/OCI

I wanted to be the first to sign your guest book, as I looked around the room and discovered, to my horror, and I was the only one with a hand up that committed to visit the website.

I'm a big check list guy, probably from my pilot days, but check lists work and so does repetitive learning, similar to learning aircraft emergency procedures. I still remember my Tae Kwon Do patterns or katas too, although my leg muscles and my pants are a bit tighter than before.

I appreciated your blocks of instruction which have provided me an excellent reminder to get back to the basics.

I will contact my threat management coordinator and provide him with my experience today for consideration or inclusion in our program. I believe it will certainly aid in making our agency better. I also believe that tazers work well too, but have not gained approval to carry one. So I can't make any promises, leave that to the attorneys.

Anyway, thank you again for your motivational energy, valuable information and the opportunity to learn.

John Niedzwiedzki
US Postal Inspector

Name:

Tom Sidebottom

Email:

Tom.Sidebottom@fda.gov

Date:

15 April 2003

Profession:

Entomologist

Comments

Mike - I just wanted to share with you my experience attending the Verbal Judo Course in Oakland on 4/8-9....
Overall I really enjoyed the course and enjoyed your manner of presentation, but way tooo short... I hope that we are able to bring you back at some point to cover the other aspects of Verbal Judo not covered last week.

Thanks for making the course fun and interesting and I think it is a good marriage with the Situational Planning that we covered on the second day.
Thanks Again,
Tom

Name:

Barbara Cassens

Email:

bcassens@ora.fda.gov

Date:

15 April 2003

Profession:

Manager

Comments

I was fortunate to attend the two-day course presented by Mike Manley.  Mike is a professional and has the ability to keep the interest of his audience and use real life "street" examples.   Although I have used many of these techniques in the past, having it frames as a five step KATA gave me a new perspective on how to appeal to difficult people.  (Oh, and Mike, it was enjoyable being your "stage wife" for a day!)

Name:

Mark E. Moen

Email:

mmoen@ora.fda.gov

Date:

11 April 2003

Profession:

Investigator FDA SEA-DO

Comments

Dear Sirs:

Great course, enjoyed it very much. Would have liked a 4-5 day course for all the material. Mr. Manley covered a lot of material in such a short time, think longer would be better for learning.
Keep up the good work.
Mark

Name:

Angele Smith

Email:

dblhlx0617@yahoo.com

Date:

11 April 2003

Profession:

Microbiologist

Comments

Hi, I just wanted to follow through with my verbal promise to sign your guestbook and give feedback.  I just got back from the Verbal Judo course in Oakland and just wanted to say that I thoroughly enjoyed the class.  Honestly, I can't wait to use it on my husband and daughter.   I will let you know how it worked out.  Compared to other training that I have experienced within this agency, this is one of the most practical and can be applied to other situations besides the agency.  Thanks for keeping it interesting.  I liked the use of so many examples.  Awesome :)

Name:

Roberta Smith

Email:

bobbie.smith@ieee.org

Date:

11 April 2003

Profession:

CSO, FDA

Comments

Prior to coming to the FDA, I spent many years as a customer-facing professional in the area of engineering support.  I thought I knew a lot about tactical communications. This course has given me a whole new set of tools to work with.  All I can say is, "Amazing".  Thanks Mike.

Roberta a.k.a  Bobbie Smith
FDA, San Jose, CA RP

Name:

Bruce Broidy

Email:

bruce.broidy@fda.gov

Date:

10 April 2003

Profession:

Consumer Safety Officer

Comments

I attended the course on 4-8-03 in Oakland, CA with Michael Manley as the instructor.

I have to say that my attitude going in to the course was negative, as I had formed a preconceived judgment (not always a good idea) that the course would be a waste of time and unneeded. I could not have been any more wrong! The training was excellent, professional, and WORTHWHILE! Lots and lots of useful and relevant information.

Mike is an excellent teacher who makes the information, concepts, and techniques interesting. His style and humor keep people alert, which is saying a lot today. I have had dozens and dozens of training courses over the years and quite frankly I have dozed off during most of them, or found them to not be very useful.

Thanks for coming into town and keep up the good work. No doubt the techniques, if applied, will gain compliance in a smooth fashion, avert potentially ugly situations, and even may save lives.

Bruce Broidy
FDA

Name:

Peter Gothro

Email:

Peter.Gothro@fda.gov

Date:

31 March 2003

Profession:

Entomologist, U.S. FDA

Comments

I attended the seminar last week and I'm looking forward to employing the techniques in my professional and personal life.  I think what I have learned will go a long way towards creating a calmer, more productive life.
Thanks, Mike!

Name:

Danny Atkins

Email:

atkinsrunner@aol.com

Date:

23 March 2003

Profession:

U.S.Army

Comments

I appreciate the class in which you gave. The class can be applied in everyday life and in my line of work. Thanks for presenting and teaching this class. WOOSHA

Name:

Jasmine Thompson

Email:

jthomato@hotmail.com

Date:

22 March 2003

Profession:

Government law enforcement

Comments

This class taught me the valuable skills I needed for the past 30 years of my life. There are many concepts and strategies I am now able to take home with me and use not only in the workplace, but also with my relatives. Without sounding like an infomercial, and hokey, I believe this class will change my life for the better. This class was highly interactive and entertaining keeping in mind their purpose to teach.
Thanks very much to the instructors and their real life, hands on situations they presented.

Name:

David DelPrete

Email:

delp241@earthlink.net

Date:

8 March 2003

Profession:

Police Officer - crime prevention officer

Comments

This training has changed the way I communicate with my family, friends, co-workers and public. I have truly become a "Peace" officer.
Thank you Mike!

Name:

Paul J. Shastany

Email:

pshas@comcast.net

Date:

2 March 2003

Profession:

Police Officer

Comments

Great class, keep up the good work. Wooshaa

Name:

John Bunten

Email:

john_bunten@dec.state.ak.us

Date:

26 February 2003

Profession:

State Health Inspector

Comments

Mike does a great job presenting a class.
Keep working on these materials.. we deserve the best- communication is a universal problem and a wonderful, fulfilling obligation to improve on!! jb

Name:

Kari L. Batey

Email:

kbatey@ora.fda.gov

Date:

19 February 2003

Profession:

Compliance Officer, FDA

Comments

Mike Manley did an excellent job in promoting professionalism and keeping our investigators safe.

Name:

Tony E. Bable

Email:

tbable@ora.fda.gov

Date:

11 February 2003

Profession:

FDA, Consumer Safety Officer

Comments

I think you have an outstanding course, it will be very useful to all us in the future. Your New York flare reminded me a lot of Joe Pesci, the actor. I thought the video confrontation between the state trooper and the driver was very effective as an illustration. I believe more real-life illustration like that one would greatly enhanced the effectiveness of your presentation. Again, thank you it was a pleasure being part of your program.

Name:

Bob Hultman

Email:

rhultman@ora.fda.gov

Date:

10 February 2003

Profession:

FDA Investigator

Comments

I enjoyed the Verbal Judo class in Nsv 6-7 Feb 2003.  I look forward to using the techniques of Verbal Judo in various work environments.

Name:

Robin Crisp

Email:

rcrisp@ora.fda.gov

Date:

12 December 2002

Profession:

FDA

Comments

A very thought provoking class. Definitely learned some interesting verbal strategies to be a more effective public servant.

Name:

Jesse Rodriguez

Email:

chueychuey318@CS.COM

Date:

2 December 2002

Profession:

Law Enforcement Student

Comments

I am currently taking law enforcement class in San Antonio College! In Class our instructor will show us your tapes and they are great! I am interested in looking beyond just what the school shows us.

Name:

Brian F Haggerty

Email:

100@aol.com

Date:

22 November 2002

Profession:

Carpenter

Comments

Greetings: I have been informed of the usefulness of Verbal Judo, as a Carpenter I often work with men of various trades, also customers and suppliers of materials and goods. I look forward to learning more on Verbal Judo. Thank you

Date:

1 November 2002

Profession:

Sixth Grade Student

Comments

Mr. Mudd you talked to my school today and at first to tell you the truth I thought it was going to be boring. But after you talked to us you really caught my eye. I liked your stories and since my dad is a alcoholic and smokes you made me feel that you really understand. I'm sorry to take up your time but I just wanted to say I enjoyed you coming to our school.
P.S. I liked your monkey story.

Name:

Dennis Tikkanen

Email:

dennistikkanen@hotmail.com

Date:

17 October 2002

Profession:

Casino Security

Comments

I participated in the October 7-11th training of 2002 at IPTM in Jacksonville, Florida. I wanted to express my thanks to Mike Manley for making the Verbal Judo Instructor's Class a worthwhile experience. He did an outstanding job of presenting the material that I needed to begin my everyday practice of becoming an effective "Verbal Judo Operative" and an instructor. Lee Fjelstad was more than helpful on a few things and gave a good presentation as well. I also wanted to say it was great honor meeting and listening to Dr. George "Rhino" Thompson, for he made the class that much more meaningful.

Name:

Roby Desubijana

Email:

Desubijana@hotmail.com

Date:

14 October 2002

Profession:

Police Officer for the University of South Dakota

Comments

I just completed the five day Train the trainer course in Sioux City Iowa. I was looking forward to going to the class and am much more excited coming out of it. I can't believe how much Verbal Judo is an asset for Law Enforcement and other alike. I think that this is the best training I have ever had and maybe ever will. I look forward to the recertification class with you Mike. Your a great teacher. This class is a must for cops.

Name:

Randy Donahue

Email:

thezoostore@yahoo.com

Date:

05 October 2002

Profession:

Deputy Sheriff - Murray County, Minnesota

Comments

I just completed the 5 day "Train the Trainer" course in Sioux City, Iowa.  Mike Manley has to be one of the best instructors I have had in my 18 years in Law Enforcement.  I would recomend the training to anyone that deals with the public.  Thanks for a great program.

Name:

Jose Santome

Email:

jsantome@laspd.com

Date:

24 September 2002

Profession:

Sergeant- Los Angeles School Police Dept.

Comments

I recently completed the Instructor's Course, and I am convinced that this material will SAVE LIVES!  If I can save a few careers along the way, that's a bonus, but this training will certainly help our police officers prevent poor communication, and avert poor officer safety tactics. Mike Manley is a great presenter, who projected a credibility and relevancy which only a big city police veteran can exude

Name:

Robert S. Owens

Email:

owensbuck@hotmail.com

Date:

05 September 2002

Profession:

Police Officer- Valdosta Police Dept. Valdosta, Ga.

Comments

Recently completed the course instructed by Jay Jordon of the South Georgia Police Academy. Thought he did a very good job teaching a very good class.

Name:

Neil Brosnan

Email:

Nbrosnan@comcast.net

Date:

09 August 2002

Profession:

State Trooper

Comments

Mike Manley's Verbal Judo Train the Trainer course July 29-Aug 2 was one of the best courses I have attended throughout my 15 year career. Mike is an extremely talented and motivating speaker.  As an instructor myself, I appreciate talented instructors. I am looking forward to teaching my fellow troopers the philosophies and tactics that I learned.  The Verbal Judo course can and will benefit anyone who communicates on a daily basis. My only regret is that I didn't come across this 15 years ago.  Mike, well done and thank you for your time

Name:

Corporal Timothy Brown

Email:

STimothyB@Aol.com

Date:

26 July 2002

Profession:

Police Officer

Comments

I have been a police officer for 16 years and through all my training I have never had a better class or instructor than the verbal judo class taught by Mike Manley. There was so much I found helpful in everyday interacting with the public and in traffic stops that I will certainly use. I recommend this for any organization who interacts with the public on a regular basis.

Name:

Anthony

Email:

ajudkins@sc.rr.com

Date:

25 July 2002

Profession:

Police Officer

Comments

Mr. Manley,
I really enjoyed your course and I feel that I learned a lot. I have had the opportunity since then to use the methods. I can honestly say that it works 100%.
I recommend this course to everyone!

Name:

Gary E. Kuhn

Email:

gkuhn@ora.fda.gov

Date:

22 July 2002

Profession:

FDA Investigator

Comments

The course was great!!!! I found your presentation skills excellent and thought the content of your program will fit the needs of FDA employees. I am looking forward to working with you in developing training materials for our needs. I thought you did an excellent job listening and reacting to the situations presented by the audience. Your hands on knowledge is extensive and you used that knowledge well by demonstrating where the course content works to fit many applications. "JWD"!!!!

Name:

SE CHADWICK

Email:

noemail@aol.com

Date:

19 July 2002

Profession:

COMPLIANCE - BROKER/DEALER

Comments

Finally a course that gives you useful skills to handle difficult situations and people.  You walk away from the class with tactics that can actually be used at work, home, and in social settings.  This is a great course to learn something that will stay with you long after attending. Other seminars I've attended define a difficult person, but this course gives you the tools to use in diffusing and redirecting his/her behavior.

Name:

Ross Thibault

Email:

rosco72238@yahoo.com

Date:

16 July 2002

Profession:

Security Officer

Comments

I'd like to thank Mike Manley for the wonderful job he did last
month during the two day seminar. I strongly believe the training we
received in verbal judo is the most valuable training anyone in security,
law enforcement, or even in the customer service field could receive since
it is training that we can apply every time we come to work. Unlike open hand
defense training or any other physical training verbal judo can be used each
and every day and I would just like to thank Mr. Manley for his time and
energy. I would strongly recommend this seminar to anyone in the law
enforcement or security profession. Thanks again! Hopefully I'll have
another opportunity to participate in this seminar in the near future! 

Name:

Derrick Silva

Email:

silvad@preit.com

Date:

11 July 2002

Profession:

Director of Security

Comments

Two years ago, my company, Preit-Rubin, held a four day security meeting in Baltimore, Md. Part of the meeting was an 8 hour verbal judo presentation with Mr. Manley.
I found the course to be very beneficial to what we do in our business.
Although the lesson was only half a course, it still had a major impact on me.
I found Mr. Manley to be very effective and as a speaker/teacher, he did
an excellent job in keeping my attention through out the course.
My company had arranged for this course to become a regular part of our
training and thus resulted in a two-day course this past June.
I was so excited (sounding like a 31 year old child) that Mr. Manley would
be speaking, I could not stop telling my staff about the course and him.
Attending the two-day course, I found him to be all the more effective.
Mr. Manley is a great instructor and I hope I have the privilege to sit in
his class again.
I find that in job training, repetition is key to successfully perform 100% those duties assigned to us whether in law enforcement or security.
Thanks for everything! 

Name:

Kerri Roy

Email:

Lovetherock44@cs.com

Date:

02 July 2002

Profession:

Security Officer

Comments

I attended Mike Manley's course last Tuesday and Wednesday and it was an excellent class. He was very enthusiastic and passionate about what he spoke about and that made for a great learning experience.  Some of the tactics that we learned have already been used several times proving only success.  I am very happy with the way the class turned out and the outcome of what i learned.  I just want to say thank you to Mr. Manley for being such a great Teacher and giving us all the info that he did and the way that he did it.  He's not only educational but funny also!!

Name:

Mark Nobile

Email:

nobilem@preit.com

Date:

20 May 2002

Profession:

Mall General Manager

Comments

I've taken many, many courses throughout my career that I considered a waste of time and money, the flavor of the week type stuff. This was nothing like those.  Mike Manley sure knows how to put on a seminar (what a speaker) and the subject matter was right on.  Now if he could just figure out a way to use verbal judo to talk himself out of smoking!

Name:

Paul Repischak

Email:

repischak@nbpolice.org

Date:

15 May 2002

Profession:

Sergeant of Police - New Berlin Police Dept.    Wisconsin

Comments

Comments: The Verbal Judo refresher that I attended with Mike Manley instructing, was excellent.
Mike made clear a number of things that always  had been confusing to me.
There truly is an advantage to hearing the material from someone other than Dr. Thompson.  
Mike, with full career of experience from NYPD brings a heightened credibility to the table.   You know his stories are real  and he is entertaining  in getting his points across. -
Sgt. Paul Repischak

Name:

Kevin Ferguson

Email:

KevinFerguson@aol.com

Date:

14 May 2002

Profession:

Security Sergeant

Comments

I Just finished your course today...  Wow  Even though I do not read that often, I did purchase your book and went to the bookstore and bought *The Act Of War*    I will stop in every now and then to let you know how it is going.
Kevin Ferguson
Security Sergeant
P.R.E.I.T.
Willow Grove Pa

Name:

John Billington

Email:

john.billington@ci.minneapolis.mn.us

Date:

14 May 2002

Profession:

Police Officer

Comments

I just returned from a re-cert in Georgia, and truly enjoyed learning from you, and sharpening my skills.
Dr.Thompson would have been pleased,.......

Name:

Mike Wilson

Email:

mwilson.pd@citydalton.net

Date:

13 May 2002

Profession:

Detective, Dalton, GA PD

Comments

Dear Rhino Jr.,
Your refresher class in Macon was great.
WOOSHA!!
Mike Wilson
Dalton, GA PD

Name:

Barry D. Haydt

Email:

haydt@kutztown.edu

Date:

11 May 2002

Profession:

Police Officer

Comments

Attended instructor's course in 1999 and just recertified this year. Great course and does help with giving Officers something to use other than force. Words and presence can make the difference.

Name:

Jay Jordan

Email:

jj@jay-jordan.com

Date:

10 May 2002

Profession:

Training Coordinator ABAC Regional Police Academy

Comments

Re-Cert class was great Mike. Keep up the good work and stay safe.
JJ (Old-Old Dog)

Name:

Tom Loyd

Email:

thomloyd@aol.com

Date:

08 May 2002

Profession:

Law Enforcement - Public Housing Investigator

Comments

just finished my first day of your recert class and enjoyed every
minute of it; you are one "hellofa" instructor.  best wishes - tom loyd.

Name:

Gavin Keenan

Email:

gavinkeenan@attbi.com

Date:

02 May 2002

Profession:

Police Sergeant   Ipswich MA

Comments

Mike,
Very good feedback on the training sessions that you provided to our area officers. Keep up the good work. This should be taught in the recruit academies.

Name:

Douglas E. Heilman

Email:

heilmand@police.co.lancaster.pa.us

Date:

15 Feb 2002

Comments

I recently attended Verbal Judo's Train the Trainer course at Jacksonville, FL (IPTM). Mike Manley did an excellent job-he is very talented! I hope I can motivate my fellow officers to put these skills to work!

Click here to see archives of our Guest Book for entries prior to 2002.