Vice President of Operations for the Verbal Judo Institute, Mike has created an exciting, edge of your seat, powerfully informative Verbal Judo presentation. Mike brings mastery to the classroom as a result of his extensive experience. That experience includes 23 years of hands on conflict resolution in the streets of New York City as a police officer. Before his retirement from NYPD, Lieutenant Manley created, staffed and administered The Verbal Judo Training Unit of the New York City Police Department. His duties included the Verbal Judo training of 15,000 Police Officers, Detectives, Supervisors, Executive Staff and Civilian members of the New York City Police Department. After gathering additional experience and credibility in the classroom, he developed into one of NYPD’s most valued instructors. Prior to his moving on into the private sector, he assisted in creating the internationally renowned CPR (Courtesy Professionalism Respect) program. This Verbal Judo technique (Tactical Communication) allows police officers to generate cooperation and defuse hostility while treating people with respect.

As Vice President of Operations, Mike coordinates and oversees the training conducted by Associate Instructors when not conducting training courses himself for private corporations, customer service representatives, educational institutions, security departments and law enforcement throughout the United States, Canada and the Caribbean for the Verbal Judo Institute.