An entertaining engaging style combined with expertise in communication skills and years of experience as a trainer for customer service organizations make Vicki an extremely effective national trainer for the Verbal Judo Institute. Vicki is articulate, in control, and brings a presence to her seminars that is immediately recognized as professionalism at its best.

Vicki has been trained and certified to conduct Verbal Judo programs by both Dr George Thompson, President and founder of the Verbal Judo Institute and Lee Fjelstad, Vice President of the Institute.

Vicki has developed the Verbal Judo training material used by frontline customer service personnel of a major US airline. She has also designed and conducted presentation and facilitation skills workshops for training instructors across the United States.

Vicki's experiences as a school teacher and her years as both a domestic and international flight attendant combined with her time as a customer service training instructor make her uniquely qualified to entertain and instruct. Her training in stress management, effective communication in multicultural environments, and the challenges of constant change in the work place make her a valuable tool for companies, organizations, and individuals seeking ways to achieve excellence.

Vicki's has taught Verbal Judo's tactical communications strategies in Canada, Mexico, and Puerto Rico as well as throughout the United States. Her energetic humorous style makes her programs as enjoyable as they are valuable for her participants.

Vicki's seminars for customer service organizations, federal, state, and local governmental agencies, private corporations, educational institutions and church organizations have assisted many in the relentless pursuit of professionalism in both personal and professional lives.

For information:

(888) 966-7421

Fax: 443-646-0067

        email   mike@verbaljudo.org